Accessibility

Cowboy Coffee Co. is committed to making our website, stores, and services accessible to everyone, including people who use assistive technologies. We believe great coffee should be easy to get, no matter how you browse the web.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which are the international standard for web accessibility. These guidelines explain how to make web content more accessible for people with visual, auditory, motor, and cognitive disabilities.

What we've done

Ongoing efforts on this site include:

Semantic HTML and ARIA labels so screen readers can navigate pages meaningfully.
Keyboard navigation for all interactive elements, including the cart, checkout, and product configurator.
Color contrast tested against WCAG AA minimums.
Descriptive alt text on product and editorial images.
Responsive layouts that scale with browser zoom up to 200% without loss of content.
Form fields with visible labels, error messages, and focus states.
Respect for the browser's “reduced motion” preference on animations and transitions.

Known limitations

Accessibility is an ongoing effort. Some third-party content — including embedded maps and social media feeds — may not fully meet our standards. We're working on these areas and welcome feedback on any barrier you encounter.

Alternative ways to reach us

If any part of our website is difficult to use, you can place an order, get product information, or get support directly by phone or email. We'll happily walk you through a purchase, read menus aloud, or take your order over the phone.

Phone: (307) 733-6238 (Mon–Fri, 9:00 AM–4:00 PM MT)
Email: office@cowboycoffee.com
In person: any of our Jackson Hole or Big Sky cafes during normal hours.

Reporting an accessibility issue

If you run into a barrier on cowboycoffee.com — a feature that doesn't work with your screen reader, a page that's hard to navigate with a keyboard, text that's too small or too faint, anything at all — please let us know. Email office@cowboycoffee.com with:

The page URL where you encountered the issue.
A description of what happened and what you expected.
The device, browser, and assistive technology you were using, if you can share them.

We'll acknowledge your report within two business days and do our best to address the underlying issue promptly.