When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Any gift item shipped to you from Cowboycoffee.com may be returned for a merchandise credit and / or monetary funds. Shipping is non-refundable. We will accept product returns provided they are unopened and received by us within Thirty (30) days of purchase.
How do I return a package?
Simply take your product in which you want to return, and place it in a shipping package and send the package via UPS or insured parcel post.
Our Customer Service phone numbers: Toll free 1-877-5COWBOY or (307) 733-6238
Return your package to:
PO Box 4045
Jackson, WY, 83001
What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via email or call us toll free at 1-877-5COWBOY. For callers outside the US and Canada, please call (307) 733-6238.